Persondatapolitik (GDPR)

Privacy and Cookie Statement

Welcome to our Privacy and Cookie Statement. Here, we describe the manner in which BULBi processes the data of all its customers and visitors of the online shop.

On the one hand to be able to process your orders, and on the other to continue to inform you about its products and services. This is based on your purchases from the catalogue and/or through the website as well as via cookies in the online shop. Below we also explain how you can exercise your legal rights.

BULBi is the Data Protection Officer

BULBi, located at Leidsestraat 170 2182 DS Hillegom, Netherlands, is responsible for the processing of personal data as shown in this privacy declaration. For questions or complaints about privacy issues, please contact marketing@bulbi.nl. You can also contact us by telephone at +31 252528230. BULBi aims at assisting you as soon as possible regarding your question or complaint. In exceptional cases, this may take two or three weeks at most.

When and for what purpose does BULBi process personal data?

BULBi processes personal data on three grounds of the General Data Protection Regulation.

  1. Performance of the contract;
  2. Legitimate (company) interest;
  3. Or with your

This may include your name, address, postcode, place of residence and similar information required for communication. But also information about purchases, returns, payments and personal interests.

  • Based on the performance of a contract:
    • For the execution of our services and the financial settlement of the same, for example when purchasing our products and/or services;
    • For the fulfilment of our warranty obligations;
    • For responding to questions and/or complaints relating to products or services of

BULBi and for handling and settling any disputes that may arise. Correspondence could also be used to evaluate and improve the quality of our services, and for training, coaching and assessment purposes.

  • For contact moments with By telephone, e-mail, chat, social media, contact form(s), surveys, contests and (panel) surveys. Or when you log on to your account online.
  • On the basis of a legitimate interest and to support everyday customer relations:
    • To inform you about (new) products and/or This could take place through the following communication lines:
      • Onlineshop
      • Catalogue
      • Customerservice
      • Socialmedia campaigns
      • Orfrom advertisers of consumer goods. The provision of information is based on preferences, submitted personal
      • Customerrelations
  • For the purpose of (internal) analyses:
    • Improvement of processes, user experience;
    • The development of products and
    • services; Market research;
    • Fraud prevention;
    • Historic, statistical
  • In some cases, BULBi may need to request further information from you in order to properly perform its If this information is not available or provided by you, BULBi may not be able to perform the service properly or deliver the correct products.

If your consent is required to process personal data, BULBi will request this.  You can withdraw this consent at any time.

E-mail and consent

BULBi offers a newsletter that will keep subscribers informed about exclusive offers, gardening tips and personal recommendations. Your email address will only be added to the list of subscribers with your explicit permission. Each newsletter contains a link to unsubscribe. The list of subscribers to the newsletter is not provided to third parties.

Recipients

BULBi also uses various third parties to deliver products or services on its behalf. Think of carriers and couriers.

How long does BULBi retain data?

BULBi does not retain data any longer than necessary or any longer than permitted by law. The period that certain data are retained depends on the nature of the data and the purposes for which they are processed.

Social media

BULBi is active online and likes to engage in conversation with its customers and visitors of the website. BULBi also participates in social media such as Facebook, Pinterest and blogs. BULBi is happy to provide its customers with practical information and responds to relevant questions online. In doing so, it may be possible that BULBi records (personal) data, e.g. when the customer service department handles a question or complaint. These will be processed in accordance with this privacy statement. BULBi is not responsible for the content of other users of social media and how they process personal data.

Cookies

BULBi uses cookies when offering its services. These are small text files containing data that are stored either on the hard disk of your computer, on other hardware or in the browser session. BULBi places cookies that are necessary for the proper functioning of the website or for delivering a requested service. In the event we use tracking cookies intended for marketing purposes, the visitor of the website is requested to provide their consent beforehand.

You can prevent the use of cookies by not accepting cookies and/or by removing all cookies that have already been placed. Please refer to the help function of your browser to learn how you can do this. BULBi cannot guarantee that the website or electronic services will work properly without cookies. It is possible that some features are lost or that sections cannot even be viewed at all.

Overview of cookies we place:

Necessary cookies

A necessary cookie has a purely technical functionality that makes the website work properly. These cookies are used to place an order or to view your account without logging in every time, for example.

Codes

Retention period

SecureSessionID-myYKCQEPPAEAAAFRzjhljiVn Cookiediv – session

Session Session

Analytic cookies

Google Tag Manager

Google Tag Manager is a service provided by Google Inc. We use this service to post scripts on our website, such as the scripts for Google Analytics. Google Tag Manager provides the tools listed below with the data needed to analyse and improve our website. No personal information is stored in Google Tag Manager.

Codes

Retention period

utm_src utm_med utm_term

1 month

_dc_gtm_UA-71285226-1

_dc_gtm_UA-71285226-16

Session

Google Analytics

The Google Analytics web analytics service, provided by Google Inc. These cookies are used to measure how you use our website (e.g. popular pages and topics) and from which website our visitors come. We use this anonymous information to optimise our website so that you can use our website to the best of its potential

Codes

Retention period

    utma

2 years

    utmb

Session

    utmc

6 months

    utmz

20 years

_gat_UA-71285226-16

Session

_gat_UA-71285226-1

Session

_ga

4 years

_gid

1 day

Geo location detection

Geo location detection is used to remember your country selection. This way you don't have to make the selection again during your next visit.

Codes

Retention period

CountrySelection

1 month

CountryGoButton

1 month

Tracking cookies

Tracking/advertising cookies use 'conversion pixels' to measure the success rate of our campaigns. This will record your browsing behaviour on our website. These cookies cannot be traced back to customer details, but are used to measure our campaigns. We track which advertisements are clicked and when a product is purchased. This allows us to improve our advertisements and make them more enjoyable. No personal information is stored in these cookies.

Bing Ads 

Codes

Retention period

_uetsid

30 minutes

MR

6 months

MUID

1 year

MUIDB

2 years

 

Facebook pixel

The Facebook cookies are used to see which products you are viewing. That is how relevant products (advertisements) are shown when you visit Facebook.

Codes

Retention period

Act, c_user, csm, fr, lu, s, presence, p, xs

12 months

Pinterest

The Pinterest login cookie is used to store the browser login status and is updated when a user logs in or out of Pinterest. It contains the Pinterest ID and checks if users are logged in to Pinterest.

    utma, & utmv is used to store the time stamp and visitor segmentation, for which Pinterest uses Google.
The other Pinterest cookies (_pinterest_ct, _pinterest_ct_mw, _pinterest_ct_rt) are identical in content to _pinterest_sess. They contain only the user ID and a time stamp for the point when they were created.

Codes

Retention period

_utma_&_utmv

2 years

_Pinterest_sess

1 year

_pinterest_ct, _pinterest_ct_mw,

1 year

_pinterest_ct_rt

1 year

What are your rights?

You have the right to access your own personal data. If data is incorrect, you can have it corrected. You also have the right to transfer data. This means that you can have the data that BULBi processes, based on consent or contract, transferred to another party. Do you want to have your data removed from BULBi? That is possible from the moment you no longer have any (financial) obligations toward BULBi. Please contactus per e-mail marketing@bulbi.nl

Changes

BULBi reserves the right to make changes to the privacy statement. We recommend that you check this page regularly to see if there are any changes. If BULBi makes a significant change in the way personal data is processed, BULBi will make this known via its website(s) and newsletters.

Feel free to contact us

Should you have any questions or comments about this privacy statement or a complaint about how BULBi processes personal data, please feel free to contact us through the contact information below.

Contact information

BULBi
Leidsestraat 170
2182 DS Hillegom
Netherlands
Phone: +31252528230
E-mail: marketing@bulbi.nl

Last update: 13 august 2021

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