Returns and Refund Policy

Right of withdrawal

Our flower bulbs, tubers, rhizomes and plants are excluded from the standard consumers right of withdrawal, as these are fresh products with a limited shelf life. The right to withdraw does not apply to products that quickly may deteriorat and therefore cannot be returned.

At BULBi we understand that it may happen that you want to return an order anyway. Do you want to return products? Please contact us and receive all information you need to know. We like to be aware of a return shipment. Keep in mind that you are responsible for returning the goods. Goods must be returned in the same condition as you received them, i.e. in healthy condition and original packaging. We accept returns that are shipped within 30 days of receiving them.

Damage or shortage upon delivery?

At BULBi we do everything we can to deliver the best possible order. It can happen that something goes wrong or that you are not satisfied. If this is the case, we ask you to inform us within 3 working days of the damage, defect or shortage on delivery.

Inspect your order immediately as soon as you receive it. If you find damage, a defect or a shortage, we would like to ask you to contact us by email within 3 working days at the latest.
In order to handle the complaint properly, we would like to receive some photos of your order and a detailed photo of the damaged product.

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