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You will also find a lot of information in your account, including the status of your order.

Frequently asked questions

Ordering & payment

When can I order?
At Bulbi, we offer flower bulbs for both spring and summer. In spring, we start the pre-sale of spring-flowering bulbs; bulbs that need to be planted in autumn, such as tulips, daffodils, crocuses and hyacinths. This allows you to pre-order your favourite blooming flowers for the next season! Delivery of these flower bulbs takes place from September onwards, so that you receive them at the right time for planting. In autumn, we start the pre-sale of summer flowers, such as dahlias, gladioli and zantedeschias. These bulbs, tubers and rootstocks are delivered from March onwards. This allows you to plant the summer bloomers in spring, when the chance of frost has passed. When checking out the order, you can choose a delivery week of your choice at the right planting time. This way, you can enjoy beautiful flowers in the garden all year round!
How can I place an order?
To place an order, simply click on the picture of the item, or on the orange 'Show options' button. This will allow you to select the number of items. After selecting the desired quantity, click on 'Add to cart'. You can then choose to complete the order immediately or return to the items overview page. When you are ready to complete your order, go to the shopping cart. Here you can choose your preferred delivery week, enter your details and complete the payment.
Can I add or change anything else to my order?
In some cases, you can add products or make further adjustments. This depends on the status of the order. If the order was placed during the pre-sale, it is often still possible to make changes. Do you want to change something? Send an e-mail to info@bulbi.nl and clearly state the order (order number). We will let you know as soon as possible whether it is possible to change the order. The change will only be processed once you have received confirmation from us.
I see multiple orders in my account, how is this possible?
For each payment attempt, our system creates a new order. It is therefore possible that you will see multiple orders in your personal account. However, we only ship paid orders and cancel the remaining ones. If you still have any questions, please feel free to contact us.
When can I expect my order?
When checking out your order, you choose a delivery week of your choice in the correct planting time. This delivery week is also shown at the top of your order confirmation. You will receive the order confirmation in your mailbox after the order has been completed. As soon as your order is packed and dispatched, you will receive an e-mail from the parcel service. This e-mail contains a track & trace link to follow the shipment.
What to do if there are problems with my order or delivery?
If you experience any problems with your order or delivery, we are here to help. Please contact us immediately in case of any problems. Our team will assist you as soon as possible to resolve any issues. It is important to inform us as soon as possible of any problems with your order or delivery. The sooner you contact us, the sooner we can identify and address the problem. If you are concerned about the quality of your order, we kindly ask you to email us within 3 days of delivery and, if possible, include a photo. That way, we can respond quickly and resolve any issues adequately. Our goal is to make sure you are satisfied with your order and the service we provide. So do not hesitate to contact us if something goes wrong - we are here to help and aim to resolve all your questions and concerns regarding your order or delivery quickly and properly.
How do I know if my payment has been received
After placing your order, you will receive an order confirmation e-mail. However, it is important to note that this e-mail is not confirmation that the payment has been successfully received. To check whether the payment has been completed correctly, you should consult your own bank account or payment provider. We will ship your order only after payment has actually been received. If you have any questions about the status of the payment, please feel free to contact us.
I want to pay by bank transfer, is that possible?
If you choose the payment method 'Bank transfer' during checkout, after confirmation you will receive a separate e-mail from MultiSafepay, on behalf of BULBi, with all bank details. The payment will be made via MultiSafepay. You may find this e-mail in your spam box. Did you really not receive an e-mail? If so, please contact us. We will send a new payment link so that you can arrange payment immediately.
My payment failed, can I pay in another way?
No problem! Send us an e-mail with your order number and we will then send you a payment link that gives you access to our payment environment. Here you can still pay for your order.

Delivery time & shipping

Which countries do you ship to?
We deliver to almost all countries within the EU. An overview of delivery countries can be found on the Shipping and Delivery page.
What are the delivery costs?
For sending your order, we charge a small transport fee to ensure that the flower bulbs, tubers and rootstocks reach you in top condition. Of course, we make every effort to keep these costs affordable and only charge for transport. We love flower bulbs and flowers and want them to be accessible to everyone. For an overview of the costs, please visit the Shipping & Delivery page. Shipping costs are calculated once per order, regardless of order size.
When will my order be delivered?
During the ordering process, you select a delivery week in which we will ship the order. When the order is shipped, you will receive an e-mail from the parcel service with a Track & Trace number with which you can track the status of the delivery. This way you know exactly when the order will be delivered.

bulbs and plants

When do I plant my flower bulbs?
The planting time of flower bulbs depends on the type of bulb. Generally, flower bulbs are divided into two categories: spring-flowering bulbs and summer-flowering bulbs. Spring-flowering bulbs, such as tulips, daffodils, hyacinths and crocuses, are planted in autumn, usually from September to December. It is ideal to plant the bulbs a month and a half before the first night frost. This way, they get enough time to take root before winter sets in. These bulbs need a rest period during the cold months before they flower in spring. Summer-flowering bulbs, such as dahlias, gladioli, zantedeschia and crocosmia, are planted in spring, usually from March to May. It is important to wait to plant summer bulbs until the risk of frost has passed, as they are sensitive to cold. Summer flowering bulbs need warmer temperatures to grow and flower properly. By planting bulbs at the right time, according to the distinction between spring and summer bloomers, you can create a beautiful floral display that brightens up your garden almost all year round.
Where can I find the planting instructions?
For planting flower bulbs, both spring and summer flowering bulbs, we recommend consulting our planting instructions. Spring-flowering bulbs such as tulips, daffodils, hyacinths and crocuses are best planted when the soil temperature is below 9 degrees Celsius. Generally, the ideal planting time is from September to December, with possible extension to January if frost does not occur. It is recommended to plant flower bulbs a month and a half before the first night frost for optimal results. For summer flowering bulbs such as dahlias, gladioli, Crocosmia, and Calla/Zantedeschia, they can be planted from March to May. However, for species that are not hardy such as dahlias, begonias or Zantedeschias, it is important to wait until the risk of frost has passed to avoid damage to the bulbs. However, these varieties can be pre-planted. For more detailed tips and instructions on planting flower bulbs, please refer to our extensive planting instructions. There you will find everything you need to know to successfully plant and flower your bulbs, tubers and rootstocks.
What size are the bulbs?

At BULBi, we have been working with different growers for years. For the bulb size, we depend on the season's harvest. The flower bulbs are strictly checked upon arrival and we only supply the right size bulbs to grow beautiful flowers. The overview on the 'Planting instructions' page shows the average bulb size of the most common varieties. The size of flower bulbs is indicated in centimetres and refers to the circumference of the bulb. If it says bulb size 11cm, this means that the bulb is 11cm in circumference. For detailed information on the bulb sizes of specific cultivars, feel free to contact our customer service team.

How many bulbs do I need?
The number of bulbs required per square metre can vary depending on the desired density and type of bulb. Varieties like tulips, daffodils and crocuses, for example, often need more space to grow and bloom well, while flowers like Muscari and Galanthus can be planted closer together. In general, you can plant bulbs about 6 to 15 centimetres apart, which amounts to about 30 to 90 bulbs per square metre. Tulips look their best when planted in groups of at least 10 bulbs. A handy guideline is to use about 25 to 60 tulip bulbs per square metre for optimal visual effect. Of course, this does depend on the desired density of blooms. It is important to consider the planting distance and planting depth. For planting distance, keep 3 times the width of the bulb, and for planting depth also 3 times the height of the bulb. The exact number of bulbs you need can vary depending on your own taste and the desired look of the planting, ultimately it is mainly a matter of personal preference. So feel free to experiment and find out what works best for your garden!
Can I store my flower bulbs?
Bulbs should be planted in the same season as they are delivered. We recommend planting the bulbs as soon as you receive them, as prolonged storage can lead to natural deterioration of the bulbs. If you cannot plant the bulbs immediately, it is important to unpack the bulbs as soon as they arrive and open the packaging. So that the bulbs can breathe. Store the bulbs in a cool, and dry place such as a shed or garage. It is important to check regularly for any mould growth due to high humidity. If mould is detected, let the bulbs dry before planting them in the ground. That way, you will maintain the best condition for your flower bulbs.
There is mould on my bulb, now what?
If you find mould on your flower bulb, you usually don't need to worry. A healthy flower bulb often still has a brown coat and is nice and cream-coloured underneath. Even without this coat, they are still perfectly usable. It is normal to have some brown spots on the bulb; this does not affect its growth and flowering. Only if the bulb is completely soft and dried out can it no longer be used. Superficial mould on bulbs is not harmful in most cases, as long as the bulbs are not soft. Once underground, this fungus will not affect growth and flowering because the flower bulb is strong enough to just bloom. Mould can get on a flower bulb due to various factors, such as humid conditions or poor ventilation during storage. It is therefore important to unpack the bulbs immediately after receiving them and store them in a cool, dry and well-ventilated place before planting.
How do I plant my flower bulbs in pots and containers?
Planting flower bulbs in pots is an excellent way to add colour and life to your patio, balcony or garden. Follow these simple steps for successful planting: Choose the right pots: Use sturdy pots with a hole in the bottom to allow excess water to drain and not stay in the pot. Make sure the pots are large enough for the bulbs and allow room for root growth. Plant the flower bulbs: Fill the pots with potting soil to about two-thirds of their height. Place the flower bulbs on the potting soil with the tip up and cover them with a layer of potting soil. Make sure the bulbs are not planted too close together to promote air circulation. Watering: Water the bulbs after planting to moisten the soil. Positioning the pots: Place the pots in a sunny location where the flower bulbs get enough sunlight.
Can my flower bulbs stay in the soil?
Bulbs that can stay in the ground after flowering are called naturalising bulbs. These bulbs come back on their own every year, so you don't need to replant them every year. Generally, many spring flowering bulbs belong to this category, including: Daffodils, Muscari, crocuses, Galanthus, Eranthis, Fritillaria Meleagris, botanical tulips, Ipheion, Erythronium, Chionodoxa, Anemone nemorosa and Anemone blanda Also hardy perennials can remain in the ground. It is important to note that summer flowering bulbs are sensitive to frost and therefore cannot be left in the ground during the winter months. These bulbs should be removed from the ground after flowering and can be planted again after the frost period has passed.
Will my tulips bloom again next year?
In general, tulips are annual bloomers. Tulip bulbs usually flower for one year when they are planted in the garden. In their first year, they produce beautiful flowers; in their second year, you will only see a few green leaves; and in their third year, you will probably see nothing at all. In the bulb fields, tulip bulbs are also uprooted after one flowering period. As soon as the tulips bloom, they are cut off, which we call heading. The nutrition then all goes to the bulb. When the remaining leaves have turned yellow, the bulbs are lifted. After lifting, the bulbs are cleaned and stored dry. After which they are returned to the ground in autumn. However, there are tulip varieties that you can leave in the ground and return the following year. We call these perennial tulips. By perennial flowering, we mean that the tulips are planted once and remain in the ground after flowering to flower again the following spring. Many of these perennial tulips are botanical tulips. Unlike cultivated large-flowered tulips, these tulips look more like the original species. Perennial tulips come back every year if you plant the bulbs in nutrient-rich soil in a sunny, warm spot.

Returns & complaints

What about the right of withdrawal?
Our flower bulbs, tubers, rootstocks and plants are excluded from the standard withdrawal right as these are fresh products with a limited shelf life. We understand that sometimes you may want to return an order. Would you like to return products? Please contact us within 3 working days of receiving your order and receive the return details you need to return the products. We can only process a return if we are aware of it. Please note that you are responsible for returning the products yourself.
What to do in case of damage, defect or shortage on delivery?
At BULBi, we make every effort to deliver an order as well as possible. Of course, it may happen that something goes wrong or that you are not satisfied. If this is the case, we ask that you notify us of the damage, defect or deficiency upon delivery within 3 working days. Always inspect the order as soon as you receive it. If you notice any damage, defect or fault, we would like to ask you to contact us by e-mail within 3 working days at the latest. To handle the complaint properly, we would like to receive a number of photos of the package, its contents and a clear photo of the product showing the damage.

Account

I cannot log in to my account, what can I do?
If you are experiencing problems logging in, there could be several reasons. First, check that the password and username are entered correctly and that Caps Lock is not on by mistake. If the problem persists, the password may not have been activated yet. You can reactivate the password via the link sent to your e-mail. Go to 'my account' and click 'forgot password?' to re-activate the password. If logging in still does not work, please feel free to contact us via the contact form or by phone.
I can no longer log in with my current password, what now?
If your current password no longer works, you can request a new password via 'my account' and then 'forgot your password?'. A new activation link will be sent to your e-mail address, allowing you to set a new password. Due to privacy policies, we cannot view and/or change passwords.
What is the policy regarding my personal data?
We keep your personal data confidential and will never share it with third parties. Would you like more information on this? Please read our Privacy Policy.

Other questions

Where can I find current BULBi offers and discounts?
Keep up to date with our current offers and discount codes by signing up for our newsletter. Through our newsletter, we regularly inform you about any sales, offers and discount codes. You can easily subscribe to our newsletter via our website, at the bottom of the homepage. You can also find more information about current offers, sales and discount codes on our special offers page. Here you will find everything you need to know to take advantage of our best deals.
How can I use my discount code?
If you have a discount code from BULBi that you want to use with your order, follow these simple steps during the checkout process: Add your desired products to your shopping basket on our website. Go to the shopping basket to view your order. Enter the discount code in the designated field in the basket. Click on 'Apply discount'. The discount will be processed immediately in the payment overview. Please note! Make sure you meet all the conditions to apply the discount code, such as any restrictions on categories, validity of the code and any minimum order value. Only one discount code can be used per order. Still have questions or can't figure it out? Please feel free to contact us.
My discount code does not work, now what?
If your discount code doesn't seem to be working, there are a few things you can check. First, it is important to check the terms and conditions of the discount code. Check that the amount of your order meets the minimum order value required to use the discount code. In addition, the discount code may only be valid on specific categories and the products in your cart must meet these. It may also be that the end date of the discount code has passed. If the promotion code is still valid and the products in your shopping cart meet the conditions, but the promotion code still does not work, we recommend you contact our customer service team. We will be happy to help you and make sure you receive the discount you are entitled to.
Can I still add my discount code after placing the order?
Unfortunately, it is not possible to add and redeem a discount code after an order has been placed. However, if the discount code is still valid, you can of course use it on your next order. We recommend entering the discount code during the ordering process to take advantage of any discounts.
Where can I leave a review?
To leave a review, you have several options: On the product page of the item itself: you will find customer reviews at the bottom of the page where you can share your own experience about the product. Customers who have placed an order receive an e-mail from Trustpilot, an independent party. In this e-mail, you will be asked to provide a review about your experience with BULBi.co.uk. You can also view all the reviews we have received so far via Trustpilot. You can also leave a Google review. Your review is worth money! Leave your review on Google, take a screenshot of your review and send it to marketing@bulbi.nl. You will then receive a voucher worth € 5.00 for your next order. We really appreciate your feedback and look forward to your review!
I want to give flower bulbs as a gift, is that possible?
We can create a digital gift voucher for you. Please send an e-mail with the desired amount to info@bulbi.nl. We will send you a payment link and once the payment has reached us you will receive a digital gift voucher (a PDF file). The code on this digital voucher can be used when ordering on BULBi.nl.
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